Customer Success Enterprise Engagement Manager

Job overview

The Customer Success Enterprise Engagement Manager role is hybrid in Washington, DC, with at least three office days per week when not on vacation. Compensation is $165,000–$200,000 per year. Alloy.ai provides commerce intelligence software that helps consumer brands use data to make supply-chain and sales decisions. The engagement manager leads strategic customer relationships from kickoff through renewal, translating customer priorities into objectives and measurable business value. The role supports customer retention and growth through implementation, analysis, training, expansion opportunities, and feedback that informs Alloy.ai's product and market direction.

What you'll do

• Lead strategic customer engagements and support senior stakeholders
• serve as primary customer contact from kickoff through renewal
• support implementation, onboarding, and training
• monitor customer activity and project progress
• conduct business-value reviews and analysis
• identify expansion opportunities with Sales and executives
• gather customer feedback and translate it into development requests
• coach other Customer Success Managers.

What we're looking for

Skills & competencies

customer success

enterprise engagement manager

alloy.ai

washington dc

hybrid

$165,000–$200,000/year

strategic accounts

saas

client solutions

supply chain analytics

customer retention

business value analysis

product feedback

Work arrangement

• Weekend coverage required

Why this role

The role is hybrid in Washington, DC, with three or more office days per week when not on vacation. The posting seeks 4+ years of experience in SaaS customer success, management consulting, or related analytical and client-facing work.

About the employer

Alloy.ai is hiring for this role. Industry: Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services. Sector: 51.