Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Roswell, NM. Compensation is not specified; the posting describes pay as competitive. The role supports HME Specialists’ mission to help patients reach greater medical independence by delivering equipment and services with care. The representative manages customer and patient intake details, insurance verification, authorizations, orders, and service questions so information is complete and claims can be submitted cleanly. The role also coordinates with customers, healthcare providers, and internal teams to resolve complaints and equipment issues.

What you'll do

• Answer phone calls
• gather patient demographic information
• verify insurance benefits and obtain authorizations
• complete intake for clean claim submissions
• collaborate on Invasive Vent setups
• handle customer orders and determine service charges
• document complaints and equipment failures
• coordinate complaint resolution and timely discharges
• enter and validate information in company systems.

What we're looking for

Skills & competencies

customer service representative

roswell nm

hme specialists

full-time

onsite

medical supplies

patient intake

insurance verification

authorizations

order processing

brightree

customer complaints

medical benefits

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, 401(k), life insurance, and paid time off.

Why this role

Medical supply customer support; Brightree and other computer systems are used to manage patient data and orders.

About the employer

HME Specialists LLC is hiring for this role. Industry: Home Health Care Services. Sector: 62.