Healthcare Customer Service Specialist - Work from Home

Job overview

Healthcare Customer Service Specialist - Remote at Sagility in New York, NY. This is a full-time, remote position with a starting pay of $14 per hour during training. Sagility is a global company with over 25,000 employees. This role involves handling inbound and outbound calls to assist healthcare members, patients, and providers with inquiries, benefits, scheduling, and service coordination. The specialist will provide accurate information and ensure a positive customer experience.

What you'll do

• Answer inbound calls and place outbound calls to assist members or patients with inquiries, benefits, scheduling, and service coordination
• Provide accurate information about health plan benefits, eligibility, and coverage
• Schedule, reschedule, and confirm appointments with healthcare providers
• Process referrals, authorizations, prescription renewals, and other requests
• Assist members or patients with claims questions, billing inquiries, and account updates
• Review insurance or plan eligibility and update records in the system
• Maintain accurate documentation in electronic systems, including EMR or CRM tools
• Communicate with providers and internal teams via phone, secure messaging, or email
• Protect member and patient confidentiality and follow HIPAA or applicable privacy guidelines
• Escalate complex issues to the appropriate team or supervisor for resolution

What we're looking for

Education

High School Diploma

Experience

High School Diploma or equivalent. 1+ year of call center customer service experience handling high call volume. 1+ year of healthcare or health insurance experience. Demonstrated stable work history.

Skills & competencies

healthcare customer service

remote

work from home

call center

customer service specialist

ny

sagility

member services

patient services

full-time

healthcare

Benefits & perks

• Medical, Dental, and Vision coverage
• Life Insurance
• Short-Term and Long-Term Disability options
• Flexible Spending Account (FSA)
• Employee Assistance Program
• 401(k) with employer contribution
• Paid Time Off (PTO)
• Tuition Reimbursement.

Why this role

On-camera participation during interviews, training, team meetings, and regular check-ins.

About the employer

Sagility is hiring for this role. Industry: Collection Agencies. Sector: 56.