Strategic Account Manager

Job overview

The Strategic Account Manager role is listed in Phoenix, AZ; the posting does not specify whether the arrangement is onsite, hybrid, or remote. Compensation is not specified. Iconex sells solutions and emphasizes customer value, account growth, and continuous improvement across its business. The manager owns strategic sales plans and commercial performance for assigned accounts, building senior customer relationships and aligning solutions with customer priorities. The role coordinates internal teams, manages account risks and escalations, and uses customer and market insights to support profitable growth.

What you'll do

• Develop and implement continuous-improvement activities
• support product quality, good manufacturing practices, and workmanship quality
• own strategic sales plans and account performance
• build senior customer relationships
• sell Iconex solutions and align them with customer priorities
• expand business across applications, locations, and product categories
• monitor account health and competitive risks
• lead sales, pricing, and contract negotiations
• maintain forecasts, pipelines, and CRM updates
• lead business reviews
• coordinate customer initiatives and implementations
• resolve major escalations
• improve profitability, pricing, and cost-to-serve
• share customer and market insights
• support marketing, trade shows, and industry events
• follow environmental, health, and safety policies.

What we're looking for

Skills & competencies

strategic account manager

full-time

phoenix az

iconex

account management

strategic sales

customer relationships

sales negotiation

crm

account growth

cross-functional collaboration

travel up to 50%

Work arrangement

• Weekend coverage required

Why this role

Requires a bachelor’s degree in a related field and 5+ years of sales account management experience. Travel up to 50% is required; experience in manufacturing, industrial, packaging, or labeling environments is preferred.

About the employer

Iconex, LLC is hiring for this role. Industry: Administrative Management and General Management Consulting Services. Sector: 54.