Customer Experience Representative

Job overview

The Customer Experience Representative role is based in Fresno, CA, and involves closing deals virtually. Compensation is not specified; the posting describes base salary plus commission, up to 5% commission on completed jobs, and an average of $1,000 per closed deal for Customer Experience Representatives. LB Capital’s posting focuses on helping homeowners with roofing and exterior home-improvement solutions. The representative re-engages warm leads and prior clients, builds trust, and closes sales while maintaining customer relationships. The role supports revenue goals by educating homeowners, recommending tailored solutions, and recording activity in CRM software.

What you'll do

• Work warm leads and re-engage prior clients
• conduct outbound follow-up calls
• educate clients and close deals
• build customer relationships
• advise homeowners on roofing and exterior issues
• develop sales strategies to meet or exceed revenue goals
• maintain CRM records
• stay current on product knowledge, industry trends, and competitive insights.

What we're looking for

Skills & competencies

customer experience representative

fresno ca

lb capital

warm leads

outbound follow-up calls

virtual sales

home improvement

roofing sales

customer relationships

crm

commission up to 5%

average $1,000 per closed deal

Work arrangement

• Weekend coverage required

Benefits & perks

• Base salary plus commission
• health, dental, and vision insurance
• 401(k) with company match
• paid time off after 90 days
• promotion opportunities.

Why this role

The posting emphasizes warm leads and virtual deal closing, with no cold door-knocking. Roofing or exterior home-improvement sales experience is preferred.

About the employer

LB Capital is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.