Guest Service Agent — Hotel Front Desk

Job overview

The Guest Service Agent — Hotel Front Desk role is onsite in Irving, TX; compensation is $15 per hour. The role supports hotel guests and the hotel’s guest-satisfaction goals. The agent manages front-desk interactions from arrival and registration through payment and requests, while helping maintain accurate records and a safe, welcoming environment. The work contributes to smooth hotel operations and positive guest experiences.

What you'll do

• Greet and assist guests
• register and assign rooms
• establish payment methods and verify credit
• make and confirm reservations
• compute bills, collect payments, and make change
• transmit and receive messages
• respond to requests and resolve complaints or escalate them
• secure valuables
• balance accounts and conduct audits
• assist in breakfast service or with luggage when needed.

What we're looking for

Skills & competencies

guest service agent

hotel front desk

guest registration

reservations

guest payments

customer service

guest satisfaction

irving tx

hhm hotels

$15/hr

medical insurance

paid time off

401(k) match

travel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k) company match
• daily pay
• basic life insurance
• confidential work-life resources
• travel discounts
• commuter benefits
• wellness and employee assistance programs
• professional development
• referral bonuses.

Why this role

The posting describes a growth path to front desk supervisor or sales coordinator, then front office manager or sales manager.

About the employer

HHM Hotels is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.