Technical Project Manager, Contact Center Voice

Job overview

The Technical Project Manager, Contact Center Voice role is onsite in Houston, TX. Compensation is not specified. The role coordinates contact-center voice platform work across engineering, telecom, AI/ML, and customer-facing teams. The position translates business needs into technical requirements and integrations, then drives execution and platform improvements. It supports reliable, scalable voice services by coordinating delivery, tracking operational measures, and aligning stakeholders on modernization and implementation.

What you'll do

• Understand requirements for calling, IVR, ACD, routing, queues, transfers, conferencing, voicemail, and recording
• partner with engineering and telecom teams on voice infrastructure and carrier integrations
• drive integrations with CRM, workforce management, customer-data, authentication, and CCaaS systems
• define APIs, technical requirements, data flows, and integrations
• improve voice quality, reliability, scalability, call setup time, and latency
• partner with AI/ML teams on voice AI capabilities
• establish product metrics and operational KPIs
• lead cross-functional execution and platform modernization.

What we're looking for

Skills & competencies

technical project manager

houston tx

contact center

telephony

voice infrastructure

sip

ivr

acd

ccaas

crm integrations

voice ai

network reliability

yantran llc

Work arrangement

• Weekend coverage required

Why this role

Requires 10 years of product management or technical product management experience, preferably in contact center, telephony, communications, SaaS, or enterprise platforms.

About the employer

Yantran LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.