Crisis Specialist

Job overview

The Crisis Specialist role is listed in Kalamazoo, MI, in a crisis contact center environment; work may be onsite or remote depending on program needs and eligibility. Compensation is not specified. The role supports the Michigan Crisis Access Line, including the 988 Suicide & Crisis Lifeline. The specialist responds to people experiencing crisis, assesses risk, provides emotional support and de-escalation, and connects individuals with appropriate services. Accurate documentation and adherence to established protocols help ensure safe, coordinated crisis response.

What you'll do

• Respond to incoming calls, chats, and texts
• conduct suicide risk assessments and safety planning
• provide trauma-informed emotional support, de-escalation, and stabilization
• follow escalation procedures for high-risk situations
• provide referrals and connect individuals to local services
• document interactions and outcomes
• use multiple technology platforms
• follow clinical protocols, confidentiality requirements, and applicable regulations.

What we're looking for

Skills & competencies

crisis specialist

crisis intervention

988 lifeline

mical

risk assessment

safety planning

behavioral health

kalamazoo mi

gryphon place

part-time

weekend availability

Work arrangement

• Weekend coverage required

Benefits & perks

• Free medical benefits
• additional healthcare options
• employer retirement contributions
• paid holidays
• paid time off.

Why this role

Part-time openings are available across first, second, and third shifts; weekend availability is required. Work may be onsite or remote depending on program needs and eligibility.

About the employer

Gryphon Place is hiring for this role. Industry: Other Individual and Family Services. Sector: 62.