Commercial Sales Account Director

Job overview

The Commercial Sales Account Director role is hybrid in San Ramon, CA, with three required office days each week (Tuesday, Wednesday, and Thursday). Compensation is not specified in the posting’s stated salary range. Five9 provides cloud contact center software to customers worldwide. The director owns account strategy and customer relationships across existing accounts, serving as a trusted advisor while identifying and closing new revenue opportunities. The role supports customer retention and account growth by coordinating internal teams, developing tailored proposals, and managing sales opportunities through close.

What you'll do

• Build credibility and relationships with existing customers
• develop account sales strategies and identify growth opportunities
• identify and present upsell and cross-sell opportunities, including Five9 AI offerings
• analyze industry trends and competitors
• generate and manage opportunities through the sales cycle
• meet sales quotas
• maintain forecasts
• support customer satisfaction and retention.

What we're looking for

Skills & competencies

commercial sales account director

hybrid

san ramon ca

five9

cloud contact center software

account strategy

customer relationships

upselling

cross-selling

ai offerings

sales forecasting

customer retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• disability and life insurance
• 401(k) with employer matching
• mental health support
• employee stock purchase plan
• paid time off, holidays, volunteer hours, and parental leave.

Why this role

Hybrid schedule requires three days per week in the San Ramon office. The posting also contains a separate San Francisco office location reference.

About the employer

Five9 is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.