Customer Service Representative — National Service Operations

Job overview

The Customer Service Representative works in an office-based role in Sudbury, MA. Pay is $25.91–$32.38 per hour. The position supports Methods Machine Tools’ National Service Operations, helping technical experts focus on technician support and complex problem resolution. The role serves as the frontline intake point for customer and technician inquiries. It triages requests, creates and routes service cases, resolves appropriate administrative questions, and maintains clear communication and documentation across service operations.

What you'll do

• Handle inbound customer and technician calls, emails, and service inquiries
• triage requests for administrative resolution, case creation, or technical escalation
• create, update, and route service cases
• resolve appropriate non-technical requests
• route technician calls to technical experts
• monitor shared inboxes
• document interactions
• support intake and escalation processes.

What we're looking for

Skills & competencies

customer service

service operations

call intake

case management

request triage

customer support

sudbury ma

methods machine

$25.91–$32.38/hr

office-based

Work arrangement

• Weekend coverage required

Why this role

Requires three or more years of phone-based intake, service coordination, business development center, or call center experience; experience with technical or industrial service organizations is preferred.

About the employer

Methods Machine is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.