Enterprise Service Desk Specialist

Job overview

The Enterprise Service Desk Specialist role is onsite at Camp HM Smith in Honolulu, HI. Compensation is not specified. The specialist supports a customer mission serving more than 5,000 users across the Pacific theater with mission-critical IT solutions for Command and Control strategies. The role helps users and IT personnel track, prioritize, troubleshoot, and resolve system, service, and network issues. Accurate ticket records, account support, monitoring, and timely escalation help maintain reliable and secure IT services for the supported environment.

What you'll do

• Respond to user inquiries in person, by phone, email, or desktop video teleconference
• review ticket queues and provide status updates
• set up user, administrator, and service accounts
• guide and train end users
• monitor relevant systems and networks
• coordinate request response and escalation
• secure facilities, systems, equipment, and data according to policies
• identify and label systems and data according to classification guidelines
• maintain hardware and software knowledge and system documentation
• assist with procedures and process improvements
• provide work leadership to less-experienced personnel
• participate in special projects as required.

What we're looking for

Skills & competencies

enterprise service desk specialist

honolulu hi

camp hm smith

it support

service desk

ticketing systems

network troubleshooting

account administration

top secret/sci clearance

dod 8570 iat-ii

security+ ce

24/7 operations

sosi

Work arrangement

• Weekend coverage required

Why this role

Requires an active in-scope Top Secret/SCI clearance, DoD 8570 IAT-II compliance, and ability to support 24/7 operations; nontraditional hours, including consecutive nights or weekends, may be required.

About the employer

SOSi is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.