Customer Service Team Lead

Job overview

The Customer Service Team Lead is a full-time, onsite position located in Kenosha, WI. The pay range is $33 to $38 per hour, and this role supports the customer service department at Uline, Inc. This role exists to lead and empower customer service representatives. The Team Lead ensures the team is trained to be ultimate problem solvers and delivers the fast, friendly service customers expect.

What you'll do

• Coach and develop representatives on product knowledge and performance metrics.
• Evaluate customer interactions for quality.
• Facilitate team meetings and training sessions.
• Handle escalated customer issues.

What we're looking for

Skills & competencies

full-time

day shift

kenosha wi

uline

team lead

customer service

leadership

coaching

performance management

$33-$38/hr

onsite

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% employer match starting day one, multiple bonus programs, paid holidays, generous PTO, and tuition assistance.

Why this role

Significant growth potential, leadership development, and a supportive environment with comprehensive benefits starting day one.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.