Director of Customer Service
Compensation
$16 – $100 /hr
Employment type
Full-time
Work setting
On-site
Location
Huntsville, AL
Schedule
Day shift
Posted
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Job overview
The Director of Customer Service role is onsite in Huntsville, AL. Compensation is $16–$100 per hour. Walker Snyder State Farm serves its community by helping people protect what matters most. This role leads customer service operations and supports team coordination, quality assurance, and process improvement. It helps customers with insurance needs, policy inquiries, billing coordination, and issue resolution while supporting the office’s service goals.
What you'll do
- Lead daily customer service operations
- identify current customers’ insurance needs and offer insurance and financial services products
- monitor performance metrics and identify improvements
- coordinate communication between team members and customers
- assist with policy inquiries, billing coordination, and issue resolution.
What we're looking for
- Skills & competencies
- director of customer servicecustomer serviceinsurancefinancial servicesteam leadershipquality assuranceprocess improvementhuntsville alwalker snyder state farmpaid time offperformance bonus
- Work arrangement
- Weekend coverage required
Benefits & perks
- Paid time off
- performance-based bonus.
Why this role
The office emphasizes community service, integrity, care, and real support.
About the employer
WALKER SNYDER - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.
Additional details
- Industry sector
- 52
- Industry
- Insurance Agencies and Brokerages
- Occupation code
- 11-3012.00
You'll be redirected to the employer's application page.
Listing ID: 7b9568c3-669d-4d4c-aaa3-bbb6cb7cb925