Remote Call Center Representative

Job overview

The Remote Call Center Representative role is fully remote and described as serving customers across the country. The stated pay range is $7.25–$11.50 per hour. MCI provides customer experience and business process outsourcing services through contact centers staffed by on-site and remote agents. The representative answers inbound calls, resolves customer issues, records interactions in the CRM system, and escalates complex matters. The role supports customer service quality and performance goals through accurate, professional communication and adherence to procedures.

What you'll do

• Answer inbound calls and customer inquiries
• resolve issues
• document interactions in the CRM system
• follow scripts and standard procedures
• escalate complex issues
• meet call quality, response-time, and customer-satisfaction metrics.

What we're looking for

Skills & competencies

call center representative

remote

mci careers

customer support

inbound calls

customer service

crm

full-time

$7.25–$11.50 per hour

high school diploma or ged

remote workspace

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or GED, at least one year of call center or customer service experience, reliable internet, and a quiet home workspace.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.