Client Services Specialist

Job overview

The Client Services Specialist role is onsite in Bells, TN, in a professional office environment. Compensation is not specified. The position supports Direct Customer Solutions’ client service operations. The specialist handles client inquiries and escalations, processes and audits orders, and coordinates with account managers and other teams to resolve issues that could delay shipments. The role helps maintain accurate, timely service and strong client relationships while supporting team operations and client billing.

What you'll do

• Answer customer inquiries about orders, status, product research, returns, pricing, and services
• process and audit orders
• coordinate with account managers and clients
• review team and individual metrics
• provide transaction information for monthly billing
• act as a team contact when designated colleagues are unavailable
• research and escalate issues
• maintain confidential information.

What we're looking for

Skills & competencies

client services

customer support

order processing

order auditing

client inquiries

escalation resolution

bells tn

dcs

full-time

monday–friday

daytime hours

travel up to 30%

high school diploma

client billing

Work arrangement

• Weekend coverage required

Why this role

Generally Monday–Friday during day-shift hours; occasional after-hours or weekend work may be required. Travel up to 30% is expected, including local and overnight travel.

About the employer

DCS is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.