Customer Communications Specialist
Employment type
Full-time
Work setting
On-site
Location
Spring, TX
Schedule
Day shift
Posted
You'll be redirected to the employer's application page.
Job overview
The Customer Communications Specialist role is in The Woodlands, TX, with the listing location in Spring, TX. Compensation is described as a competitive, experience-based salary; no numeric amount is specified. Alliance HCM provides cloud-based payroll, HR, benefits, and onboarding technology and services.
What you'll do
- Greet customers, prospects, and partners contacting the office
- assess and route calls and messages
- update customer accounts and log new-client information in Salesforce
- review account histories to support routing
- respond to basic requests
- triage incoming emails and escalate issues to support timely customer service.
What we're looking for
- Skills & competencies
- customer communications specialistcustomer servicesalesforcecall routingemail triageaccount recordsspring txthe woodlands txalliance hcmhealth insurance401(k) matchpaid insuranceprofessional developmentclient support
- Work arrangement
- Weekend coverage required
Benefits & perks
- Employer-paid health, vision, dental, life, and long-term disability insurance
- 401(k) match
- personal and professional development
- leadership exposure
- and a team-oriented environment.
Why this role
The role serves as the initial contact point for customer communications and supports routing across teams and departments.
About the employer
Alliance HCM is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Systems Design Services
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 7b6de5c8-48c5-4c4e-9702-2c0174154062