Customer Service Associate, Tax Season

Job overview

The Customer Service Associate role is onsite in Americus, GA, and pays $12 per hour. Jackson Hewitt is hiring for the 2026 tax season across offices in Warner Robins, Macon, Fort Valley, Perry, and Americus to help people navigate tax filing. The associate welcomes clients, coordinates appointments and client flow, enters confidential tax information, answers phones, and helps maintain an inviting office. The role supports the tax preparation process by keeping clients informed and assisting with basic service needs.

What you'll do

• Complete customer service associate training
• greet clients professionally
• learn the basics of tax return preparation
• schedule tax preparer appointments and coordinate client flow
• keep clients engaged during wait times
• enter confidential client data, W-2 forms, and other tax documents into proprietary software
• answer phones and resolve client issues
• help maintain a clean and inviting workplace.

What we're looking for

Skills & competencies

customer service associate

tax season

client support

appointment scheduling

tax documentation

data entry

americus ga

jackson hewitt

$12 per hour

part-time employment

flexible schedule

training and development

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Flexible scheduling, training and development, and opportunity for advancement
• the posting also mentions an end-of-season employee luncheon.

Why this role

The posting offers flexible weekday, weekend, full-time, or part-time schedules and identifies the role as seasonal for the 2026 tax season; two or more years of customer service experience and a high school diploma or equivalent are required.

About the employer

Jackson Hewitt - 2628 is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.