Customer Experience Coordinator — Veterinary Emergency

Job overview

The Customer Experience Coordinator role is onsite in the City of Braintree Town, MA. Compensation is listed as $19–$29 per hour. Veterinary Emergency Group operates emergency veterinary hospitals open 24 hours a day, 365 days a year, with a mission to help people and their pets when they need it most. The coordinator manages customer interactions before, during, and after emergency visits, helping connect customers with the veterinary care team. The role supports clear communication, compassionate service, accurate payments, and a smoother hospital experience for people and their pets.

What you'll do

• Greet customers in person, by phone, and online
• manage calls, emails, and texts and route urgent medical calls to a doctor
• listen and resolve concerns
• update nursing staff and doctors on customer needs
• provide confidential guidance on financial options and end-of-life decisions
• process payments securely
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

braintree ma

veterinary emergency group

part-time

$19–$29/hr

veterinary emergency

customer communications

urgent call routing

payment processing

night availability

weekend availability

holiday availability

rotating schedule

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and growth programs
• unlimited ER continuing education and travel stipend
• flexible schedules
• employee referral program
• scrubs, company merchandise, and food. Part-time credentialed employees receive a $1,000 annual travel stipend
• part-time uncredentialed employees receive $400 annually.

Why this role

Requires 2+ years of customer-service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. Part-time employees may receive an annual travel stipend depending on credential status.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.