Reservation & Guest Experience Manager

Job overview

The Reservation & Guest Experience Manager role is onsite in Aspen, CO. The posting lists a base salary of $90,000–$120,000 per year, plus bonus potential tied to revenue generation and guest satisfaction. Aspen Vacations is a luxury vacation rental company managing a curated portfolio of properties. The manager owns the guest journey from initial inquiry through post-departure, matching guests with properties and coordinating personalized services. The role also leads and supports team members, maintains homeowner relationships, and contributes to revenue management and service improvements.

What you'll do

• Respond to guest inquiries
• convert inquiries into bookings by matching guests with properties
• build referral and repeat business
• support guests and homeowners during stays
• oversee, train, and support team members
• coordinate special requests and itineraries with internal teams and vendors
• contribute to revenue management and listing optimization
• serve as homeowner contact for rates, occupancy, and rental performance
• maintain guest, reservation, and sales records
• improve communication and operating procedures.

What we're looking for

Skills & competencies

reservation manager

guest experience

luxury hospitality

vacation rentals

guest relations

team leadership

revenue management

aspen co

aspen vacations

$90k–$120k base salary

bonus potential

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• flexible work schedule
• paid time off
• ski pass after the 90-day introductory period
• training and professional development
• career growth
• relocation assistance may be available.

Why this role

The posting lists health, dental, and vision insurance; flexible scheduling; paid time off; a ski pass after the 90-day introductory period; training and development; career growth; and relocation assistance for the right candidate.

About the employer

ASPEN VACATIONS is hiring for this role. Industry: All Other Traveler Accommodation. Sector: 72.