Assistant Manager, Guest Services
Compensation
$48k – $50k /yr
Employment type
Full-time
Work setting
On-site
Location
Washington, DC
Schedule
Day shift
Posted
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Job overview
The Assistant Manager, Guest Services role is an onsite position based in Washington, DC, with a salary range of $48,000 to $50,000 per year. This role supports the visitor experience operations at the Smithsonian National Zoological Park, managed by Smithsonian Enterprises. This role exists to lead and coach Guest Services Associates, ensuring outstanding customer service and a welcoming environment. The manager handles staff scheduling, resolves guest concerns, and maintains operational standards to create memorable experiences for zoo visitors.
What we're looking for
- Skills & competencies
- full-timeday shiftwashington dcguest servicesmanagementtourismzoocustomer serviceleadership$48k-$50kprofessional
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health, dental, vision insurance, life insurance, transit benefits, 403(b) retirement plan, museum store discounts, credit union, childcare.
About the employer
Smithsonian Enterprises is hiring for this role. Industry: Zoos and Botanical Gardens. Sector: 71.
Additional details
- Industry sector
- 71
- Industry
- Zoos and Botanical Gardens
- Occupation code
- 11-9051.00
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Listing ID: 7b1f093d-4424-4a62-a0b4-ee993ab41caf