Licensed Customer Service Representative

Job overview

Licensed Customer Service Representative is an onsite, full-time role in West Palm Beach, FL, paying $16–$20 per hour. Insurance Express has served clients for more than 30 years and this role supports its West Palm Beach team. The representative assists insurance customers by answering questions, making policy changes, processing payments, and resolving complaints. The role helps meet customer needs efficiently while maintaining accurate records and following communication procedures.

What you'll do

• Identify customer needs and provide efficient solutions
• execute policy changes
• process policy payments
• manage incoming tickets, calls, and emails
• meet personal and team targets
• provide accurate information using appropriate tools
• handle complaints and follow up on resolutions
• record customer interactions and verify contact information
• follow communication procedures and policies
• direct calls to sales agents when a policy needs to be initiated or upgraded, as applicable.

What we're looking for

Skills & competencies

licensed customer service representative

west palm beach fl

insurance express

full-time

day shift

8-hour shift

insurance customer service

policy changes

payment processing

customer complaints

4-40 or 20-44 license

$16–$20/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Dental insurance
• health insurance
• vision insurance
• paid time off.

Why this role

A 4-40, 2-20, or 20-44 customer representative license is required; commercial lines experience is a plus. The posting specifies an eight-hour day shift.

About the employer

Insurance Express is hiring for this role. Industry: All Other Insurance Related Activities. Sector: 52.