Desktop Support Technician II

Job overview

The Desktop Support Technician II is an onsite role supporting a customer in Washington, DC. The schedule is day shift, Monday through Friday, with core onsite hours of 8:00 a.m. to 6:00 p.m. for an eight-hour workday; evenings, weekends, and planned maintenance windows may be requested. The target salary range is $61,000–$70,000 per year. TekSynap provides IT support staffing to its customer. The technician resolves escalated endpoint and network issues and provides hands-on support for workstation and mobile devices. The role helps maintain reliable user support by handling complex incidents, coordinating with Tier III engineers, documenting solutions, and supporting deployments and technology updates.

What you'll do

• Resolve escalated workstation, mobility, network, and enterprise endpoint incidents
• image, configure, provision, patch, install, repair, and replace devices
• administer accounts, systems, and enterprise devices
• document resolutions and maintain technical knowledge articles
• coordinate with Tier III engineers on incidents and deployments
• maintain procedures and mentor technicians
• provide customer-focused support to staff and VIP users
• troubleshoot Windows, macOS, iOS, Android, VPN, and connectivity issues.

What we're looking for

Skills & competencies

desktop support technician ii

full-time

washington dc

teksynap

tier ii support

endpoint support

windows

microsoft 365

active directory

vpn support

vip user support

$61k–$70k/year

monday–friday day shift

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision coverage
• 401(k), life insurance, short- and long-term disability plans, vacation time, and holidays.

Why this role

Requires U.S. citizenship and a background check; planned maintenance work may occur between 9 p.m. and 5 a.m.; travel is less than 10%.

About the employer

TekSynap is hiring for this role. Industry: Facilities Support Services. Sector: 56.