Customer Success Manager
Employment type
Full-time
Work setting
On-site
Location
Charleston, SC
Schedule
Day shift
Posted
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Job overview
The Customer Success Manager is a full-time, onsite role based in Charleston, SC. Compensation is not specified for this position at HiddenLayer, a company dedicated to protecting technologies from adversarial AI attacks. This role exists to manage a portfolio of enterprise accounts, ensuring customers are supported, informed, and achieving value from the platform. The manager will coordinate communication, track account health, and collaborate cross-functionally to drive adoption and retention.
What you'll do
- Manage ongoing communication, join customer calls, handle follow-ups, coordinate scheduling, maintain Jira tickets, track account health, and partner with technical teams for onboarding and support.
What we're looking for
- Skills & competencies
- full-timeday shiftcharleston sccustomer successsaascybersecurityenterprise accountsonsiteweekend requiredno on-callno travel
- Work arrangement
- Weekend coverage required
Benefits & perks
- Subsidized health benefits, 401(k), unlimited PTO, L&D fund
Why this role
Series B funded, RSA Innovation Sandbox Winner
About the employer
HiddenLayer is hiring for this role. Industry: Marketing Consulting Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Marketing Consulting Services
- Occupation code
- 13-1199.00
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Listing ID: 7ac5c91b-ab6d-41da-9587-79dbeda26032