Customer Service Representative – Onsite

Job overview

The Customer Service Representative role is onsite in El Paso, TX. Starting pay is $18.00 per hour plus $5.09 per hour in health and welfare benefits. The role supports Edfinancial Services’ work helping people manage education-related financial matters. The representative handles inbound and outbound calls, provides accurate information, and resolves customer questions in line with federal and company guidelines. The role contributes to a compliant, helpful customer experience and works collaboratively with the team.

What you'll do

• Handle inbound and outbound calls professionally and empathetically
• provide accurate information about products and services
• resolve customer questions and issues while following federal and company guidelines
• use sound judgment and communication skills
• collaborate with teammates.

What we're looking for

Skills & competencies

customer service representative

inbound calls

outbound calls

education services

el paso tx

edfinancial services

$18/hour base pay

$5.09/hour health and welfare

evening shift flexibility

monday–friday hours

saturday–sunday closed

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training, educational assistance, leadership development, medical, dental, vision, pet, life and disability insurance, Teledoc, EAP, paid holidays, vacation, sick leave, and a mental health day after six months.

Why this role

Potential to work remotely may be available after onsite training and at least six months of consistent performance, subject to company policy and business needs.

About the employer

Edfinancial Services LLC is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.