Customer Support Technician

Job overview

The Customer Support Technician is an onsite role in Boca Raton, FL. Compensation is not specified; the posting describes it as competitive. The role provides frontline technical support for enterprise users and technology resources.

What you'll do

• Install, configure, and support computers, mobile devices, printers, scanners, software, and Windows systems
• provide in-person and remote end-user support
• troubleshoot hardware, software, and connectivity issues
• monitor systems using Active Directory and MECM/SCCM
• support audiovisual and video-conferencing tools
• manage IT assets and inventory
• maintain documentation and support records
• escalate issues
• and assist with deployments, upgrades, and infrastructure projects.

What we're looking for

Skills & competencies

customer support technician

boca raton fl

smart tech skills llc

it support

desktop support

help desk

windows 10/11

microsoft 365

active directory

mecm/sccm

audiovisual support

on-call rotation

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary.

Why this role

Entry-to-intermediate role with 0–1+ years of experience; requires a high school diploma or equivalent. The posting includes travel to remote locations as needed and participation in after-hours and on-call support rotations.

About the employer

SMART TECH SKILLS LLC is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.