Front Office Manager

Job overview

The Front Office Manager role is onsite in Charlotte, NC, at Le Méridien Charlotte and Sheraton Charlotte. Compensation is not specified. The manager supports front desk operations at two connected hotels in Uptown Charlotte. The manager leads front desk service and team development while helping resolve guest issues, support hotel financial goals, and maintain consistent operating standards. The role contributes to guest satisfaction and effective coordination across hotel departments.

What you'll do

• Lead and support front desk operations
• respond to and resolve guest requests and complaints
• support revenue and expense goals
• assist with operational and financial plans
• provide cross-department support
• oversee problem resolution when the Director of Front Office is absent
• manage reservations and selling techniques
• maintain credit control, financial transaction, asset, and guest security procedures
• recruit, hire, train, and retrain front office associates
• use hotel and accounting systems.

What we're looking for

Skills & competencies

front office manager

hotel operations

front desk

guest service

team leadership

reservations

charlotte nc

le méridien charlotte

sheraton charlotte

stepstone hospitality

Work arrangement

• Weekend coverage required

Why this role

Requires at least 2 years of hospitality experience and prior front office supervisory or management experience. Flexible availability, including weekends and holidays, is required.

About the employer

StepStone Hospitality Inc. is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.