Deskside Support Specialist

Job overview

The Deskside Support Specialist role is an onsite position in Mason, OH. Compensation is not specified. The posting describes support for business units, manufacturing teams, engineering groups, and external vendors. The specialist manages end-user technology and related infrastructure throughout its lifecycle, resolving issues and supporting reliable workplace operations. Responsibilities span device deployment, user support, network troubleshooting, meeting technology, security checks, and incident and service-level tracking.

What you'll do

• Manage PC-as-a-Service deployment, new-hire setups, refreshes, and decommissioning
• support desktops, laptops, printers, peripherals, and mobile devices
• assist with conference-room AV and facility moves
• troubleshoot manufacturing and engineering tools
• perform patching and basic administration
• support network operations, backups, compliance checks, and incident resolution.

What we're looking for

Skills & competencies

deskside support

mason oh

hcl technologies

end-user support

pc lifecycle

desktop support

printer support

conference room av

network troubleshooting

manufacturing tools

incident support

Work arrangement

• Weekend coverage required

Why this role

Includes support for unclassified PCs in SCIF environments, manufacturing and engineering tools, and network and physical infrastructure.

About the employer

HCL Technologies Limited is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.