Call Center Representative (Hybrid)

Job overview

The Call Center Representative (Hybrid) role is an onsite position based in Pensacola, FL, with compensation not specified. This role serves as the front line of support for Jitsu’s recipients, clients, and drivers. The role exists to ensure recipients are satisfied with their delivery experience and to aid drivers in achieving 100% on-time delivery. It involves managing inquiries via phone, email, Slack, and chat.

What you'll do

• Displaying and maintaining a courteous, professional and empathetic attitude toward all customers, drivers and clients
• Responding to customers, drivers, and client inquiries and requests via all communication channels: telephone, email, Slack, and chat in a timely fashion
• Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved
• Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and clients
• Actively participating in process improvement projects and supporting other team members and departments as assigned
• Monitor and review routes and interact with drivers as necessary to meet and exceed client expectations
• Communicate specific instructions to drivers in the field regarding pick-ups and drop-offs
• Documenting interactions, transactions, comments, and complaints handled throughout the workday.

What we're looking for

Skills & competencies

full-time

day shift

pensacola fl

employbridge

call center

hybrid

customer service

support

jitsu

temp-to-hire

Work arrangement

• Weekend coverage required

Why this role

Temp to hire and PROMOTION opportunities available; Remote/hybrid work offered for strong performers; Spanish & English (bilingual) speaking preferred but not required.

About the employer

Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.