Member Experience Consultant

Job overview

The Member Experience Consultant role is onsite in Ashland, KY, with a schedule of Monday–Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. Compensation is not specified. Ashland Credit Union is a nonprofit, member-owned credit union that helps members pursue financial goals. The consultant supports the credit union’s mission by identifying member needs and recommending appropriate products, services, or solutions. The role builds member loyalty through service and sales conversations, financial wellness outreach, and consistent adherence to security and compliance policies.

What you'll do

• Listen actively to identify members’ financial needs
• recommend appropriate products, services, or solutions
• respond to member needs through service and sales channels
• conduct financial wellness conversations and targeted outreach
• follow security, compliance, and operational policies
• maintain confidentiality
• participate in required training
• support branch and organizational goals.

What we're looking for

Skills & competencies

member experience consultant

ashland ky

ashland credit union

member service

financial wellness

cash handling

product recommendations

member loyalty

compliance

high school diploma

monday–thursday 8–5

friday 8–6

Work arrangement

• Weekend coverage required

Why this role

The posting requires cash-handling experience and a high school diploma or equivalent.

About the employer

Ashland Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.