Customer Relations Representative — State Farm Agent Team

Job overview

The Customer Relations Representative role is onsite in Gulfport, MS; the listing states hourly pay plus commission or bonus but does not specify a numeric rate. The role supports E.J. Roberts’s State Farm agency in delivering customer experiences that contribute to agency growth and community service. The representative builds customer relationships, responds to insurance-related inquiries, and uses needs-based conversations to explain insurance options. The role helps customers navigate service needs while supporting the agency’s business development.

What you'll do

• Establish customer relationships and follow up as needed
• provide prompt, accurate, and friendly service regarding insurance availability, eligibility, coverage, policy changes, transfers, claims, and billing
• use a needs-based review process to educate customers about insurance options
• communicate effectively to meet customer needs and support business development.

What we're looking for

Skills & competencies

customer relations representative

gulfport ms

state farm agent

insurance customer service

policy changes

claims inquiries

billing clarification

insurance options

hourly pay plus commission

paid time off

health benefits

advancement opportunity

Work arrangement

• Weekend coverage required

Benefits & perks

• Hourly pay plus commission or bonus, paid time off, health benefits, and advancement opportunities.

Why this role

The listing offers hourly pay plus commission or bonus, paid time off, health benefits, and advancement opportunities.

About the employer

E.J. Roberts - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.