Customer Service Representative — Heating, Air Conditioning & Plumbing

Job overview

The Customer Service Representative role is onsite in Sandwich, IL, and pays $15–$18 per hour. Just In Time Heating, Air Conditioning, & Plumbing Services describes its team as local home service providers helping neighbors keep their homes comfortable. The representative serves as a customer contact and dispatch support point, helping customers arrange service and helping technicians’ jobs run smoothly. Clear communication, accurate records, and coordination with team members contribute to timely, reliable service for customers.

What you'll do

• Answer incoming calls and assist customers with scheduling and service needs
• listen and respond with empathy and solutions
• dispatch technicians
• maintain detailed notes and accurate customer records
• communicate with team members to support smooth job coordination
• and create a positive customer experience. Use available tools, systems, and training resources to find answers and solutions before escalating issues to the team.

What we're looking for

Skills & competencies

customer service representative

full-time

onsite

sandwich il

incoming calls

service scheduling

technician dispatch

customer records

data entry

heating and air conditioning

plumbing

$15–$18 per hour

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) matching, performance-based bonus, company parties, competitive salary, dental and health insurance, employee discounts, free uniforms, advancement opportunity, paid time off, profit sharing, training and development, vision insurance, and wellness resources.

Why this role

Customer service experience is preferred, and the employer says it will train the right candidate. The posting highlights a fast-paced environment, accurate data entry, multitasking, and a team-oriented approach.

About the employer

Just In Time Heating, Air Conditioning, & Plumbing Services is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.