Customer Support Specialist

Job overview

The Customer Support Specialist role is onsite in Watseka, IL. Compensation is listed as $36,300–$42,500 per hour. Servbank is a community-oriented banking institution serving individuals, businesses, and communities. This role handles routine client requests across phone, chat, and email, providing accurate banking information and resolving issues. It supports a reliable client experience by documenting interactions, coordinating with internal departments, and following cases through to resolution.

What you'll do

• Respond to client inquiries and resolve issues by phone, email, and online channels
• provide information about banking products and services
• manage and prioritize the phone support queue
• document interactions and follow up on unresolved cases
• collaborate with internal departments and escalate complex issues
• troubleshoot and provide training on customer service technology
• maintain knowledge of banking policies, procedures, and regulations.

What we're looking for

Skills & competencies

customer support specialist

banking

client service

phone support

email support

chat support

issue resolution

banking products

watseka il

servbank

Work arrangement

• Weekend coverage required

Why this role

Banking experience is required; customer service experience is preferred. Supports clients through phone, chat, and email.

About the employer

Servbank is hiring for this role. Industry: Commercial Banking. Sector: 52.