Service Department Supervisor

Job overview

The Service Department Supervisor role is onsite in Piketon, OH. Compensation is not specified. The role supports Columbus Equipment Company’s equipment product-support and customer-service operations. The supervisor oversees service-department customer satisfaction and profitability, resolves customer concerns, manages paperwork and invoicing flow, and supports technician productivity, efficiency, and safety. The role helps maintain dependable service and customer partnerships.

What you'll do

• Oversee customer satisfaction and service-department profitability
• communicate with customers and resolve disputes ethically
• maintain timely paperwork flow and accurate customer invoices
• manage department human resources with a focus on technician productivity, efficiency, and safety
• recommend and oversee repair or replacement of internal physical assets.

What we're looking for

Skills & competencies

service department supervisor

heavy equipment

customer satisfaction

service operations

technician productivity

safety

piketon oh

columbus equipment company

leadership

coaching

equipment support

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance
• 401(k)
• vacation and paid time off
• short-term disability, life, and disability insurance
• paid holidays
• tailored training
• tuition assistance or reimbursement
• and succession pathways.

Why this role

The posting seeks three or more years of earth-moving equipment parts and service experience in a customer-contact role, along with a record of customer satisfaction and leadership and coaching ability.

About the employer

Columbus Equipment Company is hiring for this role. Industry: Commercial and Industrial Machinery and Equipment (except Automotive and Electronic) Repair and Maintenance. Sector: 81.