Junior Account Manager

Job overview

Junior Account Manager is a remote role; the listing is associated with Franklin, TN. Compensation is not specified. Auction Edge provides technology and services to independent auctions, dealers, and corporate remarketers. The role supports customer success by coordinating account support, training, and issue resolution for assigned auctions. It helps customers use Auction Edge products and services effectively and supports stronger customer relationships and auction business outcomes.

What you'll do

• Serve as primary contact for assigned auction customers
• advise customers on products, systems, and services
• manage support requests and tickets
• document account activity
• facilitate monthly scorecard reviews
• share customer feedback with product teams
• support customer communications about invoicing or collections as needed
• build relationships with auction staff
• coordinate implementation and training
• administer and analyze CRM and ticketing systems
• deliver product training
• assist with troubleshooting and escalated client needs.

What we're looking for

Skills & competencies

junior account manager

customer success

account management

auction technology

customer training

crm

remote

auction edge

travel up to 30%

franklin tn office

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• 401(k)
• 20 days accrued PTO
• 12 flex days
• paid holidays and volunteer day
• monthly wellbeing reimbursement up to $100
• education reimbursement up to $4,000 per 12-month period.

Why this role

The role is fully remote and may require travel up to 30%. The posting requires 2+ years of relevant work experience and a high school diploma or GED; visa sponsorship is unavailable.

About the employer

Auction Edge Inc is hiring for this role. Industry: All Other Professional, Scientific, and Technical Services. Sector: 54.