Customer/Dealer Services Specialist

Job overview

The Customer/Dealer Services Specialist role is an onsite, full-time position in Fort Worth, TX. Compensation is not specified. The role supports Saladmaster customers and its network of more than 400 authorized dealers in over 40 countries. The specialist responds to customer and dealer inquiries, processes orders and warranty-related requests, and resolves shipping and order-status issues. This support helps maintain positive customer experiences and reliable service for the dealer network.

What you'll do

• Respond to customer and dealer inquiries about leads, service issues, products, and orders
• enter orders for products, replacement parts, and accessories
• process returned merchandise and authorize refunds as necessary
• capture warranty data
• request payments for outstanding invoices
• make outbound calls about ship dates, refunds, payments, delivery, or product service
• manage escalations
• support user testing and special projects.

What we're looking for

Skills & competencies

customer service

dealer support

full-time

fort worth tx

regal holdings

saladmaster

warranty processing

order entry

returns

shipping issues

microsoft office

b2b support

Work arrangement

• Weekend coverage required

Why this role

Requires a high school education and 2–5 years of customer service experience; B2B dealer and warranty experience are preferred.

About the employer

Regal Holdings is hiring for this role. Industry: All Other Home Furnishings Retailers. Sector: 44.