Technical Support Analyst
Employment type
Full-time
Work setting
On-site
Location
Berea, KY
Schedule
Day shift
Posted
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Job overview
The Technical Support Analyst is an onsite role based in Berea, KY, providing IT support to end-users. Compensation is not specified for this position, which supports the Irium - Mexico team in maintaining technical infrastructure. This role exists to provide Level I technical support, resolve helpdesk tickets, and manage hardware and software configurations. The Technical Support Analyst ensures that workstations and mobile devices are operational and that users receive excellent service.
What you'll do
- Supporting workstation setup, resolving Level I tickets, managing Active Directory accounts, and troubleshooting hardware and software issues.
What we're looking for
- Skills & competencies
- full-timeday shiftberea kyiriumtechnical supportithelp deskhardwaresoftwareweekend workbenefits included
- Work arrangement
- Weekend coverage required
Why this role
Focuses on excellent customer service and technical problem-solving.
About the employer
Irium - Mexico is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.
Additional details
- Industry sector
- 54
- Industry
- Computer Facilities Management Services
- Occupation code
- 15-1232.00
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Listing ID: 7a2af33d-2cf3-48d2-b330-a9bea1394c42