Senior Systems Engineer, Production Support

Job overview

The Senior Systems Engineer, Production Support role is described as 100% remote within the United States, excluding candidates from CA, CO, IL, MN, NJ, NY, OR, and WA. Compensation is $85,389–$116,975 per year. The role supports the Department of Veterans Affairs. The engineer provides operational support for complex application cloud systems, resolving outages and user issues while maintaining system reliability, security, and compliance. The work contributes to stable production operations through infrastructure maintenance, documentation, monitoring, and collaboration with customer, development, operations, and security teams.

What you'll do

• Provide day-to-day operational support for complex application cloud systems
• detect, document, report, and resolve outages
• respond to user hardware and software issues and escalate when needed
• maintain and install computing infrastructure
• maintain system asset inventories
• support continuous improvement
• ensure compliance with VA standards and security policies
• and provide documentation and training.

What we're looking for

Skills & competencies

senior systems engineer

production support

remote us (exclusions apply)

syms strategic group

aws

azure

linux/unix

windows

python

bash

powershell

public trust mbi

u.s. citizenship

$85,389–$116,975/year

Work arrangement

• Weekend coverage required

Why this role

Requires U.S. citizenship and a Public Trust (MBI) or eligibility to obtain it; 8+ years of systems engineering or related experience and 3+ years of SQL query and monitoring experience are specified.

About the employer

Syms Strategic Group, LLC (SSG) is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.