Member Experience Representative

Job overview

The Member Experience Representative role is onsite in Marion, IN, or on the west side of Indianapolis, IN, with pay of $19 per hour. Indiana Members Credit Union serves members through interactive teller machines and member-service channels. The representative handles member transactions and inquiries through interactive teller machines, phone calls, and live chats. The role helps members use credit union services, resolves problems, and maintains accurate account information while providing friendly, clear assistance.

What you'll do

• Handle member transactions, phone calls, and chats
• assist members through interactive teller machines
• use credit union share-account and online/mobile product knowledge
• balance ITM transactions with calls or chats
• update the core system
• research and resolve member problems.

What we're looking for

Skills & competencies

member experience representative

marion in

west side of indianapolis

indiana members credit union

$19/hr

interactive teller machines

member services

phone and chat support

credit union products

account transactions

high school diploma

minimal travel

Work arrangement

• Weekend coverage required

Why this role

The role requires a high school diploma or equivalent and completion of required credit union training. Previous credit union or financial institution experience is preferred. The posting describes minimal travel.

About the employer

Indiana Members Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.