Service Specialist I — IT Support

Job overview

The Service Specialist I role is based in ITinspired’s Baton Rouge, LA office, with weekday operating hours from 8:00 a.m. to 5:00 p.m. The posting also notes work-from-home opportunities. Compensation is not specified. The role provides initial client service and technical support. The specialist handles incoming requests, resolves issues that can be addressed quickly, and escalates more complex problems. The work helps maintain client service and supports routine security and system-health checks.

What you'll do

• Field incoming phone calls, log tickets, and resolve initial issues that can be handled quickly
• perform routine patch-compliance and security-definition checks
• produce proactive company health reports
• escalate unresolved issues to a Service Specialist II or Support Specialist
• travel may be necessary.

What we're looking for

Skills & competencies

service specialist i

it support

baton rouge la

itinspired

client service

phone support

ticket management

patch compliance

security checks

health reports

work-from-home opportunities

Work arrangement

• Weekend coverage required

Benefits & perks

• Mileage reimbursement
• health and gym membership reimbursement up to $25 per month
• paid time off
• company-paid health, dental, vision, life, disability, and employee assistance coverage
• 401(k)
• technical training and certification vouchers
• quarterly performance bonus structure.

Why this role

The posting states that some travel might be necessary and that work-from-home opportunities are available.

About the employer

ITinspired is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.