Service Writer/Advisor

Job overview

The Service Writer/Advisor role is onsite in Tuscumbia, AL, with stated pay of $52,000 per year. Shoals Outdoor Sports is a powersport, lawn equipment, and marine dealer seeking to support its growing customer base with service and customer care. The advisor coordinates customer concerns and repair information with mechanics, manages service scheduling and workflow, and explains repair, maintenance, warranty, parts, and service options. The role helps maintain customer relationships and keep service work moving through the department.

What you'll do

• Greet customers and document vehicle concerns
• consult mechanics about repairs and alternatives
• explain products, parts, and service options
• schedule appointments and vehicle drop-off and pickup
• advise customers about warranties, repairs, and maintenance
• oversee service workflow and schedule
• communicate service changes and pickup times
• process service details and payments
• coordinate parts availability and ordering
• submit repair requests for factory and extended-warranty approval.

What we're looking for

Skills & competencies

service writer

service advisor

customer service

powersports

atv/utv

marine dealer

service scheduling

parts coordination

tuscumbia al

shoals outdoor sports

$52,000 per year

Work arrangement

• Weekend coverage required

Benefits & perks

• Two weeks of vacation, prorated based on hire date in the first year
• paid sick days, prorated based on hire date in the first year
• company-paid portion of BCBS health insurance
• dental, vision, life, AD&D, accident, critical illness, short-term disability, and company-paid life, AD&D, and long-term disability.

Why this role

Service advisor experience and prior dealership experience are preferred. Benefits include vacation, paid sick days, and insurance coverage.

About the employer

Shoals Outdoor Sports Inc is hiring for this role. Industry: Motorcycle, ATV, and All Other Motor Vehicle Dealers. Sector: 44.