Director, Customer Operations — Walmart and Sam’s Club

Job overview

The Director, Customer Operations — Walmart and Sam’s Club role is hybrid, based in Bentonville, AR, with three days in the office each week and monthly travel to the Walnut Creek, CA headquarters. Periodic travel to distribution centers, 3PL partners, customer headquarters, and other company locations is also stated. The annual salary range is $215,000–$240,000. The role leads customer operations for Kinder’s strategic retail accounts and supports the company’s growth in food products. The director leads the customer operations organization and connects commercial and operational teams to improve service, fulfillment, and supply-chain performance. The role builds scalable processes, develops leaders, monitors operational measures, and coordinates customer initiatives so that orders move effectively from placement through delivery.

What you'll do

• Lead and develop Customer Operations supporting Walmart, Sam’s Club, and future strategic retail customers
• manage Customer Operations Managers
• build customer service and order management processes
• serve as an executive escalation point
• partner with logistics, warehousing, and 3PL providers
• monitor operational KPIs
• develop customer and operational strategies
• coordinate planning, replenishment, inventory, and fulfillment
• lead cross-functional reviews and improvement initiatives
• present performance and recommendations to executive leadership
• mentor emerging leaders.

What we're looking for

Skills & competencies

director

customer operations

hybrid

bentonville ar

kinder's

walmart

sam's club

$215k–$240k/year

supply chain

logistics

warehousing

customer fulfillment

monthly travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Benefits may include paid time off, 401(k), bonus or incentive eligibility, equity grants, health benefits, and parental leave
• eligibility varies.

Why this role

Hybrid schedule with three office days weekly; monthly travel to Walnut Creek, CA, plus periodic travel to distribution centers, partners, customer headquarters, and other company locations. Requires a bachelor’s degree and 10+ years of progressive relevant experience; at least five years leading managers and cross-functional teams.

About the employer

Kinder's is hiring for this role. Industry: Spice and Extract Manufacturing. Sector: 31.