Customer Support Specialist - Bilingual

Job overview

The Bilingual Customer Support Specialist is an onsite role based in Fort Worth, TX. Compensation is specified as $26 to $30 per hour. This position supports the customer service team at Uline, a leading distributor of shipping and packaging materials. This role exists to deliver legendary service by processing customer orders, providing product recommendations, and handling account inquiries. The specialist acts as a product and solutions expert, building business relationships with customers via phone, email, and chat.

What you'll do

• Process customer orders, make product recommendations and handle account inquiries using world-class technology.
• Be a product and solutions expert.
• Build business relationships with customers over phone, email and chat.
• Understand customer needs and recommend Uline's best solutions.
• Help customers navigate Uline's website and online ordering.

What we're looking for

Skills & competencies

full-time

day shift

fort worth tx

uline

bilingual

customer support

onsite

drug-free workplace

eeo

benefits included

Work arrangement

• Weekend coverage required

Benefits & perks

• Complete health insurance, 401(k) with 6% match, bonus programs, paid time off, tuition assistance.

Why this role

Bilingual fluency required, in-depth training, peer mentoring, fitness center, tuition assistance.

About the employer

Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.