Bilingual Collections Representative

Job overview

The Bilingual Collections Representative role is onsite in Dallas, TX. Pay is $15.35–$18.36 per hour. MCI provides customer experience and business process outsourcing services through contact centers serving multiple industries. The representative works with customers to resolve open accounts through inbound and outbound calls, account research, and payment-plan discussions. Accurate documentation, professional negotiation, and adherence to confidentiality protocols support account resolution and customer relationships.

What you'll do

• Make outbound and receive inbound calls to resolve open accounts
• use contact center technology and recovery strategies to locate contacts
• recommend payment plans
• negotiate payment terms
• respond to objections
• document interactions in CRM systems
• follow scripts, policies, and confidentiality protocols
• meet performance goals and attend training.

What we're looking for

Skills & competencies

bilingual collections representative

mci

dallas tx

collections

customer accounts

inbound calls

outbound calls

payment plans

negotiation

crm documentation

confidentiality

$15.35–$18.36/hour

Work arrangement

• Weekend coverage required

Why this role

The role emphasizes empathetic negotiation and bilingual customer communication.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.