Customer Service & Brand Ambassador — Hybrid/Remote

Job overview

The Customer Service & Brand Ambassador — Hybrid/Remote role is hybrid, based in Norwood, MA, with much of the administrative and customer service work performed remotely and local community events attended in person. The posting states pay of $23–$27 per hour plus performance bonuses. The role supports a local gutter installation, repair, and cleaning company whose mission is to reinvent contractor service. The position combines customer service and office administration with local marketing and community engagement. It helps customers schedule estimates and receive follow-up, while representing the company at local events, creating social content, and generating leads for the sales team.

What you'll do

• Answer customer calls
• schedule estimates and appointments
• respond to basic questions and direct customers to team members
• follow up with customers
• maintain customer records
• support sales and management administration
• coordinate schedules
• research and coordinate local events
• represent the company at selected events
• generate leads
• coordinate promotional materials
• create local social media content
• capture event photos and videos
• develop community partnerships.

What we're looking for

Skills & competencies

customer service

brand ambassador

hybrid/remote

norwood ma

gutter services

local marketing

community events

social media

lead generation

$23–$27 per hour

performance bonuses

paid time off

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Performance bonus opportunities
• work-from-home flexibility
• paid time off
• paid holidays
• training and professional growth opportunities.

Why this role

The posting describes an approximate 75% customer service and administration / 25% local marketing and community events split. Local travel and occasional evening or weekend event availability are stated.

About the employer

The Brothers That Just Do Gutters - South Shore is hiring for this role. Industry: Siding Contractors. Sector: 23.