Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Perham, MN. Compensation is $17.50–$18.00 per hour. The position supports Esser Plumbing & Heating’s Perham office by answering customer calls and connecting customers with the appropriate person or service. The representative handles basic customer questions, schedules and confirms service appointments, enters customer information, and assists with email follow-up and general office support. This work helps customers access the company’s plumbing and heating services and supports the office team.

What you'll do

• Answer incoming calls and greet customers
• help with basic questions and direct calls to the appropriate person or department
• schedule and confirm service appointments
• enter customer information into the computer system
• assist with basic emails and customer follow-up
• provide general office support
• learn about the company and its services.

What we're looking for

Skills & competencies

customer service representative

perham mn

esser plumbing and heating

part-time or full-time

monday–friday

12:00 pm–5:00 pm

8:30/9:00 am–5:00 pm

$17.50–$18/hour

entry-level

appointment scheduling

office support

training provided

Work arrangement

• Weekend coverage required

Benefits & perks

• Full-time employees are eligible for health and dental insurance, paid time off, and paid holidays.

Why this role

Entry-level opportunity; previous customer service experience is not required; training is provided. Part-time schedule is Monday–Friday, 12:00 PM–5:00 PM; full-time schedule is Monday–Friday, 8:30/9:00 AM–5:00 PM.

About the employer

Esser Plumbing and Heating is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.