Customer Success Manager

Job overview

The Customer Success Manager role is listed in Austin, TX; the posting does not specify a remote or hybrid arrangement. Compensation is not specified; the posting describes competitive base salary plus variable compensation tied to net revenue retention. Circuit builds AI tools that capture expert judgment and support technical work for industrial and manufacturing enterprises. The manager owns customer accounts from onboarding through adoption, renewal, and expansion. By helping customers realize measurable outcomes, building trust in AI-driven workflows, and relaying customer feedback to internal teams, the role supports retention and the development of Circuit’s customer success function.

What you'll do

• Own onboarding and activation
• understand customer priorities and create measurable success plans
• track adoption and account health and maintain CRM records
• explain platform value and AI-driven workflows
• coach customer teams on usage
• provide day-to-day product, configuration, and administrative support
• conduct executive business reviews
• manage renewals and identify expansion opportunities
• share customer feedback with leadership and Product
• help develop customer success playbooks and processes.

What we're looking for

Skills & competencies

customer success manager

austin tx

circuit

b2b saas

customer onboarding

account management

adoption

renewals

expansion

ai workflows

customer health

net revenue retention

Work arrangement

• Weekend coverage required

Benefits & perks

• Variable compensation tied to net revenue retention, meaningful equity, employer-paid benefits, flexible PTO, and access to AI tools.

Why this role

Foundational customer success role with opportunity to shape playbooks, health scoring, and processes; 2–5 years of relevant post-sale B2B SaaS experience is requested.

About the employer

Circuit is hiring for this role. Industry: Software Publishers. Sector: 51.