Customer Service Team Lead - Bilingual
Compensation
$33 – $38 /yr
Employment type
Full-time
Work setting
On-site
Location
Silver Lake, WI
Schedule
Day shift
Posted
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Job overview
The Bilingual Customer Service Team Lead role is an onsite position located in Silver Lake, WI. Compensation is specified as $33 to $38 per hour, and this role supports the Kenosha branch of Uline, a leading distributor of shipping and packaging materials. This role exists to ensure representatives are trained and empowered to be ultimate problem solvers. The team lead facilitates meetings, evaluates quality, and provides coaching to ensure the delivery of legendary customer service.
What you'll do
- Coach and develop bilingual representatives, review customer interactions, provide feedback on process improvements, facilitate team meetings, and handle escalated issues.
What we're looking for
- Skills & competencies
- full-timeday shiftsilver lake wiulineteam leadbilingualcustomer serviceonsiteno travelno on-callweekend required$33-$38/hr
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health insurance, 401(k) with 6% match, paid holidays, PTO, tuition assistance, on-site fitness center.
Why this role
Requires fluency in English and Spanish; 3+ years of customer service experience.
About the employer
Uline, Inc. is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
You'll be redirected to the employer's application page.
Listing ID: 794930ca-1d27-4e48-a5a6-88ff75c89008