Member Support Center Representative

Job overview

The Member Support Center Representative role is onsite in Wood River, IL, with compensation of $17–$18.50 per hour as stated in the posting. 1st MidAmerica is a financial institution serving members and communities with financial products for different stages of their financial journey. The representative handles telephone requests, answers questions about products and loans, and researches routine issues. The role supports member service by resolving inquiries, maintaining account information, and identifying relevant service opportunities while following policies and regulations.

What you'll do

• Assist members and prospective members with telephone requests
• research and resolve routine questions and problems
• explain credit union products and services
• answer loan questions and calculate payments and payoffs
• provide requested documentation
• identify cross-sell opportunities
• maintain account information
• comply with policies and regulations.

What we're looking for

Skills & competencies

member support

call center

wood river il

1st midamerica credit

credit union

telephone service

loan questions

account support

cross-selling

$17–$18.50/hour

monday–friday

saturday hours

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive salary and benefits, career growth opportunities, and a supportive team environment.

Why this role

Schedule includes Monday–Friday, 8:00 a.m.–6:00 p.m., and Saturday, 8:00 a.m.–1:00 p.m.; full-time employees work 40 hours within those hours.

About the employer

1ST MIDAMERICA CREDIT is hiring for this role. Industry: Credit Unions. Sector: 52.