Client Services Manager

Job overview

The Client Services Manager role is onsite in Fort Lauderdale, FL. Compensation is not specified. The Broward Constitutional Tax Collector’s Office serves county residents and manages collected funds with accountability and transparency. The manager directs daily operations and guides subordinate employees to maintain service standards, compliance, and efficient contact-center performance. The role supports public service by coaching staff, addressing escalated client situations, monitoring performance, and coordinating team development.

What you'll do

• Ensure staff understand client service standards
• maintain an environment aligned with service expectations
• intervene in escalated client situations
• ensure compliance with procedures, statutes, laws, and codes
• mentor and evaluate team members
• monitor contact-center performance
• set expectations and provide coaching and feedback
• communicate organizational information and meet with the Director.

What we're looking for

Skills & competencies

client services manager

fort lauderdale fl

broward county tax collector

public service

contact center

team leadership

client service standards

staff coaching

performance monitoring

florida driver’s license

occasional evening hours

weekend hours infrequent

Work arrangement

• Weekend coverage required

Benefits & perks

• Florida Retirement System participation
• medical, dental, and vision insurance
• life insurance
• legal services
• paid time off
• 14 paid holidays
• professional training and career advancement.

Why this role

Requires a bachelor’s degree or equivalent combination of education, training, and experience, plus three years of progressively responsible supervisory experience; valid Florida driver’s license required. Occasional evening and infrequent weekend hours.

About the employer

Broward County Tax Collector is hiring for this role. Industry: Public Finance Activities. Sector: 92.