Work-at-Home Customer Service Agent — North Carolina

Job overview

The Work-at-Home Customer Service Agent listing is described as work at home, with a North Carolina designation; the posting does not specify whether the remote scope is limited to a particular area. Pay is $11.50 per hour. The role supports customer service, technical support, and customer sales interactions for MCI. The agent handles customer contacts, resolves support issues, manages account tasks, and identifies opportunities to explain or upgrade products and services. Effective call handling and first-contact resolution contribute to customer experience across MCI’s service operations.

What you'll do

• Listen to customers, understand needs, and resolve issues
• use systems and technology for account management
• recognize sales opportunities and apply sales skills to upgrades
• explain products and processes
• escalate customer dissatisfaction to management
• work toward first-call resolution through problem-solving and effective call handling.

What we're looking for

Skills & competencies

customer service agent

work at home

customer support

technical support

customer sales

account management

first-call resolution

north carolina

mci careers

full-time

$11.50/hour

microsoft office

windows

20+ wpm

Work arrangement

• Weekend coverage required

Why this role

The listing describes work at home and includes both full-time and part-time options; this feed record is classified as full-time.

About the employer

MCI Careers is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.